Grievance Officer
One officer, one contact, covering every regime that requires one — the Intermediary Guidelines Rules, the E-Commerce Rules, and the DPDP Act.
Supply Saarthi is operated by Swatah Software, a sole proprietorship registered in India. Effective 15 August 2026.
1.Contact
Name: The Proprietor, Swatah Software
Designation: Grievance Officer
Email: admin@swatahsoftware.com
Postal address: Swatah Software, Biswan, Sitapur, Uttar Pradesh, India
Write to the email above describing what happened and, where relevant, which of the regimes below it concerns — we will route it correctly either way.
2.What each regime requires of us
| Regime | Our role | Acknowledge | Redress |
|---|---|---|---|
| Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 | Intermediary — client portal and any content a user posts through it | within 24 hours | disposed of within 15 days |
| Consumer Protection (E-Commerce) Rules, 2020 | Marketplace, for the live worker pool and its ₹99 listing fee | within 48 hours | redressed within 1 month |
| Digital Personal Data Protection Act, 2023 | Data Fiduciary — for account data and, for the live worker pool, pool-worker data | acknowledged | responded to within the period the Act requires |
3.What Supply Saarthi does and does not do
Supply Saarthi computes payroll, statutory deductions and GST figures for the businesses that use it. It does not file GST or other statutory returns with an authority on your behalf, and it does not hold or move wage money. The one exception is e-way-bill generation: where you use that feature, the platform submits the e-way bill to the NIC e-way system through its GSP integration on your behalf. See the Terms of Service for the full statement of what the product does and does not do, and the Privacy Policy for how personal data is handled.